Why Clients Choose Flex Databases
Trust in clinical trials is everything — our BD&M Director likes to say the average software contract lasts longer than the average marriage. So before you commit, you want to look closely and hear from teams who recently made the same decision. This page is exactly that: real partners, in their own words, on why they chose us.
25+
partners in their own words
100+
clients in 30+ countries
Since 2011
clinical trials software only
25+
countries represented












In Their Own Words
Every quote below is from a real partner. Filter by the reason that matters most to you.
REASON
PRODUCT
CLIENT TYPE
After evaluating multiple solutions, Flex Databases stood out as the best fit for our company. Its system offers the ideal balance between simplicity, flexibility, and competitive pricing.
Santiago Figueroa Perez
Chief Operating Officer, Palobiofarma
The main deciding factors were the possibility of on-premise solutions for CTMS and eTMF, and the flexibility of the different modules for managing clinical trials. Flex Databases meets our requirements for user-friendliness and interaction with internal software very well.
Ulrike Schorr-Neufing
Director Personnel & Qualification, ABX-CRO
Yes, we have worked with other softwares in the past, for different kind of activities, not only CTMS. What we can highlight of FDB software so far is that is adaptable to the needs of the users, is flexible in modifying to include our requirements. They are very customer focused.
Solti
Team
Flex Databases meet the regulatory requirements and provide customization services with impressive flexibility within a reasonable budget.
Jessica Chang
Senior Director, A2TW Clinical Operations Department
We selected Flex Databases due to an easy to use environment, many options available, possibility to document trainings via trainings certificates.
Linde Buntinx
Chief Development Officer
iRenix selected Flex Databases after a thorough review of their system and comparison to competitors. The reviews and demos made us comfortable that this system offered key functionality in an easy-to-use interface for our staff and clinical trial sites.
Stephen J. Smith, MD
Founder and CEO
We´ve evaluated different providers with eTMFs system however decided to go on with Flex Databases because of the nice pricing and the most convincing system in terms of user friendliness, inhouse vendor requirements, and range of the system features.
FCRE
Team
After an intensive testing and comparison phase of different providers we chose Flex Databases since we were able “to tick all boxes” on all of our different requirements, e.g. well-designed and user-friendly interface, data security, validation and flexibility for all different kinds of clinical trials.
André Warnke
CEO at SocraTec R&D
PV system and digitalization was implemented due to one of our client’s needs, and considering the expectation of an important number of safety cases to be managed in this particular project. We selected Flex Databases due to a good cost-benefit and also due to the easy integration with Clinergy’s EDC system.
Suyh Lin
Clinical Project Manager
After comparing different solutions to manager our company, we decided to select Flex Databases for three main reasons: – The possibility to manage all aspects of our company with a unique software solution. – The specialisation in clinical trials and studies. Same language-talking. – The friendly front user and utilisation.
Jordi Cantoni
Director
Flex Databases was recommended by our clients. During the use of Flex Databases with our clients we have experienced great and fast customer support. The database structure seems customer-friendly including QC modules supporting the operational team at Gouya Insights to keep eTMF easily inspection ready. The cost structure seems rational. Straightforward interface.
Ghazaleh Gouya
CEO
AXIS Clinicals selected Flex Databases because they provide a one- stop-shop software platform and their user friendly design that will enable us to be organized and enhance our capabilities for all of our functional service areas. Axis plans to use Flex Databases software packages to streamline all of our service areas from monitoring and essential document storage to budgeting and finance.
Melissa Burgard, Dinkar Sindhu
MSW, CCRC, Director, Clinical Research, Chief Executive Officer
The functionalities of the Flex Databases software, the possibility to add other compatible modules (e.g. for budgeting) and the very professional presentation convinced us. During the presentations, we realized that Flex Databases exactly knows what the critical points in daily practice are and has a solution for these. Also, the pricing module is fair and transparent which is an important factor too.
Michael Städele
Director, Business Development & Operations
After an extensive evaluation, FGK chose the CTMS system from Flex Databases. The system convinced with its clear structure and intuitive handling. Both the flexible module for managing the payment of investigators and the possibility for CRAs to work offline with the system are clear advantages. Last but not least, the cooperation with the competent Flex Databases team during the evaluation phase also influenced the purchase decision.
Martin Krauss
Managing Director of FGK Clinical Research
After an intensive selection and evaluation process comparing different service providers, ABX-CRO decided to select Flex Databases. The main deciding factors are the possibility of on-premise solutions for CTMS and eTMF as well as the flexibility of the different modules for managing clinical trials. Furthermore, Flex Databases meets ABX-CRO requirements regarding user-friendliness and interaction with internal software solutions very well.
Dr. Ulrike Schorr-Neufing
Director, Qualification & Training, ABX-CRO
We have been using Excel for many project management and budget-related activities so far. With an increasing number of projects and customers, this approach does not scale well and makes reporting across projects difficult. Flex Databases offers a solution which seems lightweight and tailored to the needs of the pharma/CRO work environment. We expect to gain efficiencies in project management and budget-related activities such as performance reporting. We also expect better project and resource oversight.
Metronomia Clinical Research GmbH
Team
We are looking forward to the efficiencies that will be gained across our team with the implementation of Flex Databases allowing us to move to an single solution where we are able to integrate modules covering the entire clinical trial lifecycle with the ability to expand to incorporate our quality management system and learning management system later this year in a single platform. The decision to move forward with Flex Databases demonstrates our commitment to quality, transparency and regulatory compliance for our clients.
Joshua Baisley, H.B.Sc., Stephanie Recker, M.Sc
VP, Clinical Design and Delivery, Director Program Management
Assign DMB is always in search of innovative new electronic systems to cover clinical trial processes. We want to amend our portfolio of electronic systems to offer more flexibility to our clients. Assign DMB experiences that Flex Databases is very customizable as the product range is organized in modules which can be selected as needed. We decided to pick Flex Database as the offer, the presentations and the customer support were very tailored to the needs of Assign DMB with short turnaround times, and as you cover applicable regulations like 21 CFR Part 11.
Dr. Anton Klingler
CEO at Assign DMB
To foster and allow for our continued growth, Sourcia decided to implement an eTMF system. After screening and testing of several eTMF systems we found the Flex Databases eTMF system to be the best fit for Sourcia as a Boutique CRO. This is due to its simplicity, flexibility and clear structure. Apart from the eTMF system, the setup of the overall Flex Databases system is also attractive to us, since it has modules and offers the possibility to add functionalities to our electronic platform in a stepwise approach, whilst benefiting from one integrated system.
Claudia Gruber
Director Clinical Operations
Flex Databases CTMS and Pharmacovigilance system are well-known as unified yet flexible eClinical platform for full-cycle clinical trial management. It helps to optimize and automate the most important aspects of any clinical trial process – monitoring, grants & subjects, and sites. It provides easy capability for financial management, study monitoring, feasibility assessments, and other needs. It is a secure and validated PV system that serves as a single point of entry, assessment, and reporting of safety data. Learn more about Tranquil Clinical Research customer story.
Tranquil Clinical Research
Team
We are confident that the implementation of Flex Databases will allow us to achieve a higher level of operational flexibility and technological unification. To support our operational processes and adapt them to the specific needs of each clinical trial, we need applications that are adaptable, easy to integrate, simple to use, and stable, without of course forgetting security and regulatory compliance. Flex Databases solutions meet these requirements and we are confident that they will help us in our daily effort to offer a service with high levels of quality and performance.
Luigi Visani
MD, President & CEO at Exom Group
SPARC choose Flex Databases due to system flexibility and checking the boxes for ALL of our major requirements. We also wanted the latest and greatest technology considering the long-term advantages of having one solution with the increased possibilities of integration. The customer interaction was phenomenal throughout the vetting/procurement process and Olga / Evgenia made the absolute difference in securing our business, after vetting 11 vendors. We knew Flex Databases was a game changer, providing confidence to what we could do next within the Clinical space, considering our trials/patients.
Maya Bhattacharya
Manager-I Business Continuity (Implementation Lead)
Faron needed to find a software provider capable to fulfill all different requirements (technical, data security, validation, user experience and co-operation requirements). We also needed a software provider ready to guide us through the set-up and implementation of the system; with a team readily available to answer all manner of questions that arise through the process. We were looking for flexibility because all study-specific requirements were not clear for us when we started the selection process. The time for the set-up was also limited because we wanted to have the system in use very quickly for our upcoming studies but with strictly qualified process.
Maria Lahtinen
Director, Supplier Management at Faron
Flex Databases helped us standardize and simplify critical TMF processes across departments. We significantly reduced manual work, improved audit readiness, and strengthened collaboration with sponsors. The centralized environment gave teams much better visibility and control over daily operations.
Dimitri Fitsialos
Integrated Therapeutic Solutions Inc.
Flex Databases gives us a central repository of information across our studies and programs, allowing us to have complete control over our data with real-time access. With Flex Databases, we can effectively oversee trials from startup to closeout. The TMF fill critical gaps like duplicate document detection and QC reporting, while the configurable CTMS ensures we always get the exact data we need.
MapLight
Team
Before Flex Databases eTMF, our paper-based TMF caused bottlenecks in oversight and efficiency. Flex Databases improved operational efficiency with enhanced audit/QC checks, streamlined document management, and secure CRO access, giving us better collaboration, oversight, and audit readiness.
Tom Apelt
IT Manager, Immutep GmbH
Flex Databases eTMF simplifies trial document management. With everything in one place, there is no need to log in and out of different modules. The system is efficient, with minimal steps to set up studies, load documents, and add users. QC and approval workflows are intuitive, making document management seamless.
Alithia Life Science
Team
Bionical Emas Clinical Development has selected Flex Databases as a computer system supplier for Clinical Trial Management System (CTMS) because it is known for flexible eClinical platform for full-cycle clinical trial management. It is a secure and validated platform, offer baseline solution that fulfil our business user requirements, require minimum implementation time which allow to transit from one to another system for fast pace on-going clinical trials. It allows project team to complete their day-to-day study and site management related activities such as site selection, submission tracking, site monitoring, site payment in system efficiently to eliminate manual tracking which can lead to human error, and able produce metrics and reports in real-time.
Manish Patel
Systems Manager, Clinical Operations
I have been with Agenus for over 26 years. Over those 26 years, our Flex CTMS and TMF implementation is the smoothest and fastest implementation of a validated IT system we have done.
Craig Winter
CIO
I attended a Sponsor Demo yesterday and showed them the CTMS and TMF modules. Once again, the Sponsor was really very impressed with how you have decided to show ‘actual TMF completion’ in Flex. I looked back up at the video and saw them all nodding their heads and raising eyebrows and this happens each time I have demo-ed this content to a potential Sponsor. The decision to link this to milestones really is very clever and we appreciate having something unique to present to potential new sponsors.
Hannah Whiting
Clinical Systems Lead
Bringing project management and time tracking into one shared system in Flex Databases was a major milestone for us. Our operational teams have moved away from local tools and Excel, and our project managers now run their projects directly in the platform.
Astrum
Team
Our main challenges were inefficiencies caused by disconnected systems, limited workflow automation, and reliance on manual tracking and status reporting. Flexible system configuration, existing customer feedback, and intuitive workflows were key factors in choosing Flex Databases.
Sue Chase
Clinical Operations
Flex Databases helped us bring real structure to our PV workflows. Manual tracking dropped significantly, our teams had much better visibility into safety activities, and coordination with clinical operations became far more effective. It gave us the operational foundation to manage PV properly as our study portfolio grows.
Dimitri Fitsialos
Integrated Therapeutic Solutions Inc
The Reasons We Hear Most
Read enough of these stories and the same themes surface. Here's what clients actually name when they explain the decision.
Flexibility that fits their process
The word that appears more than any other. Modular, configurable, adaptable to each team's SOPs — the system bends to the trial, not the other way around.
People who speak clinical trials
"Same language-talking," as BioClever put it. A team that knows the critical points of daily practice because it's built nothing but clinical trial software since 2011.
Fair, transparent pricing
Modules you actually use, a rational cost structure, no enterprise markup — named again and again as a genuine deciding factor, not an afterthought.
Validated and inspection-ready
21 CFR Part 11, data security, a validation package — the compliance foundation is there from day one, across every module.
Support that shows up
Fast, tailored, human. From evaluation through go-live and beyond — the cooperation with the team is itself, repeatedly, a reason clients sign.
One integrated platform
A single source of truth across the trial lifecycle — add modules step by step, but benefit from one connected system, not a patchwork.
We don't have a favorite shape or size of customer
We're proud to help small but powerful organizations and global enterprises alike, anywhere in the world. While you figure out how to save lives, we make sure you have the best tools to make that work easy and seamless.
The products Behind These Stories
Use one, some, or all — everything on one data model. New products join the platform regularly.
CTMS
Manage CRA activities, patients' data, sites and invoicing in real time — visit scheduling, payment rules and site budgets in one place.
eTMF
Complete visibility into trial documentation — constant audit readiness, AI-assisted filing, review and e-signature in place.
EDC
Zero-code eCRFs, built-in RTSM, ePRO and RBM, AI-assisted coding, instant CDISC exports — live in under 3 weeks.
Pharmacovigilance
Case processing, E2B(R3) gateway submissions and built-in signal detection — drugs, devices and vaccines in one validated system.
LMS & QMS
SOPs, audits, incidents and CAPA connected to training — one closed loop from finding to completed, e-signed training.
PM & Budgeting
Budget a project, convert it to a plan and invoicing rules in clicks — earned value, FTE utilization, timesheets and expenses.
AI in Clinical Trials
Validated AI across the platform — TMF filing, medical coding, signal detection and quiz generation — doing the repetitive work while your team keeps oversight.
Discover More Client Stories
Talk to us. See it yourself
Skip the generic demo. A specialist who works with this platform every day will walk you through it live, answer the hard questions directly, and show you exactly how it would run in your organization — not a script, not a slide deck.